1 Day

For anyone who is involved in situations that require negotiation and problem solving skills, such as customer services, project management and teamwork.

Course Aims

This course is designed to aid those individuals who are faced with problems and difficult situations that require a degree of negotiation to match business objectives against others requirements.

Course Outline
  • Explain the importance of communication in business
  • Identify barriers to effective communication
  • Explain why good communication is paramount to effective problem solving
  • Six point framework to effective problem solving
  • Win/Win scenarios
  • Matching business objectives with "opponents" requirements.

Benefits of Attending

  • Increase goal achievement
  • Acquire the tools for problem solving and negotiation.
For Further Information

For details of dates when this course will be running, or to arrange a similar in-house programme, click here.