1 Day

For anyone who is involved in dealing with customers and wants to improve their levels of customer service, by measuring how good they currently are and identifying areas for improvement.

Course Aims

This course is designed to aid all members of staff assess existing levels of customer service and identify the areas to improve regarding customer feedback.


Course Outline
  • Identify and apply appropriate methods for generating customer feedback
  • Assess how to react in response to feedback and change operational systems accordingly
  • Communicate customer feedback openly
  • Identify clear actions to be taken to begin the measurement and evaluation of customer feedback based on agreed success criteria
  • Action planning.

Benefits of Attending

  • Ability to assess current strengths and development areas
  • Increase levels of customer service
  • Make customers aware of their commitment to them.
For Further Information

For details of dates when this course will be running, or to arrange a similar in-house programme, click here.