1 Day

For anyone who is dealing with customers on a daily basis and needs to manage their time between the customers’ needs and the constraints of their job.

Course Aims

This course is designed to aid all customer-facing employees to identify customer needs and balance their time between satisfying those needs and performing their job efficiently.

Course Outline
  • What is customer service?
  • Use appropriate strategies to identify customer requirements
  • Display effective personal behaviour to improve customer relationships
  • Juggle the demands of the customer against the practical constraints of the business
  • Identify clear action to be taken to improve the quality of customer relationships
  • Techniques for building and maintaining customer relationships.

Benefits of Attending

  • Increase levels of customer service
  • Increase ability to manage customers expectations within the constraints of the job
  • Understand the behaviour required to develop and grow customer relationships.
For Further Information

For details of dates when this course will be running, or to arrange a similar in-house programme, click here.