1 Day

For anyone who deals with situations that can cause conflict, whether customer-facing representatives, team leaders or managers who have to achieve business objectives.

Course Aims

This course is designed to give participants the opportunity to explore how they and other members of the group can deal effectively with conflict.

Course Outline
  • Specify why conflict occurs
  • Establish the different types of conflict
  • Outline the different levels of conflict
  • Identify ways of dealing with conflict
  • Assess own personal strengths and development areas in conflict situations
  • Suggest ways of diffusing conflict before it occurs
  • Manage conflict when it does arise.

Benefits of Attending

  • Improve conflict resolution
  • Increase business efficiency
  • Identify areas for improvement.
For Further Information

For details of dates when this course will be running, or to arrange a similar in-house programme, click here.